# NDAX® Login

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## Common NDAX Login Issues and How to Fix Them

The National Digital Asset Exchange (NDAX) is a trusted platform for trading cryptocurrencies in Canada. While NDAX offers a seamless trading experience, users occasionally encounter login issues that can disrupt their activities. This blog highlights common NDAX login problems and provides straightforward solutions.

### **1. Incorrect Username or Password**

**Problem:** Users often input incorrect login credentials, leading to failed login attempts.\
**Solution:**

* **Double-check credentials:** Ensure that your email address and password are entered correctly. Avoid unintentional typos or extra spaces.
* **Password recovery:** Use the "Forgot Password" option to reset your password if you can’t recall it. NDAX will send a password reset link to your registered email.

### **2. Two-Factor Authentication (2FA) Issues**

**Problem:** NDAX requires two-factor authentication for enhanced security. Users may face problems if their authentication app is out of sync or they lose access to it.\
**Solution:**

* **Time sync:** Ensure your 2FA app (e.g., Google Authenticator) is synced with the correct time settings.
* **Backup codes:** Always save the backup codes provided during 2FA setup. If you’ve lost them, contact NDAX support for assistance in resetting your 2FA.

### **3. Browser or App Issues**

**Problem:** Outdated browsers or app versions can cause login failures.\
**Solution:**

* **Update software:** Update your web browser or NDAX app to the latest version. NDAX recommends using Chrome or Firefox for web-based access.
* **Clear cache:** Clear your browser's cache and cookies to prevent old session data from interfering with the login process.
* **Reinstall the app:** If the NDAX app isn’t functioning, uninstall and reinstall it to resolve glitches.

### **4. Account Lockout Due to Multiple Failed Attempts**

**Problem:** Repeated failed login attempts can trigger a temporary account lockout as a security measure.\
**Solution:**

* **Wait and retry:** Wait for the lockout period to expire before attempting to log in again.
* **Contact support:** If the issue persists, reach out to NDAX’s customer support team for help in unlocking your account.

## **5. Internet Connectivity Problems**

**Problem:** A weak or unstable internet connection may prevent successful login attempts.\
**Solution:**

* **Check your connection:** Ensure that your device is connected to a stable and reliable internet network.
* **Switch networks:** If your Wi-Fi is slow, try switching to a mobile data network or vice versa.

### **6. Device Compatibility Issues**

**Problem:** Older devices may not support the latest version of the NDAX app or website features.\
**Solution:**

* **Upgrade your device:** Use a device that meets the platform’s minimum requirements.
* **Use the web version:** If the app doesn’t work, try accessing NDAX through its web platform.

### **When to Contact Support**

If none of the above solutions resolve your issue, contact NDAX’s customer support team via email or live chat. Provide detailed information about the problem, including screenshots if possible, to expedite the resolution process.
